Frequently Asked Questions
About Proviant
Where is Proviant based?
Proviant is tucked away in the Cape Winelands — a small shop and studio inspired by simple pleasures, thoughtful living, and the generosity of good company. Orders ship from our studio in Cape Town.
Where do your products come from?
Our collections are sourced both locally and internationally. Rather than beginning with where something is made, we begin with how it makes us feel. Every piece is chosen because we believe it deserves a place in the collection and, hopefully, in someone’s home or gift.
How do you choose what to stock?
This might be our favourite question. Every product begins with a simple thought: “Is this item useful and does it bring joy?” If the answer isn’t yes, it doesn’t become part of Proviant.
Can I visit the shop in person?
Our collection is available to view online, and occasionally through open studio events at our space in the Cape Winelands. It’s where we curate, wrap, and prepare collections before they make their way to you.
Becoming a Stockist
How do I apply?
Complete our Wholesale Application Form online.
Once approved, you’ll receive:
- Access to wholesale pricing
- Product catalogue
- Ordering information
- Marketing support
Is there a minimum opening order?
Yes. A minimum opening order applies to new wholesale accounts. Minimum order values may change from time to time and will be communicated during the application process.
How do I place an order?
Orders can be placed via:
- Wholesale website
- Your Proviant sales representative
What payment methods do you accept?
We accept secure online payments through our payment gateway, including:
- Credit Cards
- Debit Cards
- Instant EFT
- Other payment methods available during checkout
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment providers. We never store your payment information.
When will my order arrive?
Orders are usually packed in our Cape Town Studio within one to three business days before they’re handed over to our courier partners. Once dispatched, delivery generally takes between two and five business days, depending on where you are. We’ll keep you updated every step of the way.
Do you have recommended retail prices?
Yes. We provide recommended retail pricing to help maintain brand consistency while allowing retailers flexibility within their own business.
Still have a question? Reach out to our shopkeeper—we’d love to hear from you. Send her an email at shopkeeper@proviant-living.co.za