Frequently Asked Questions
About Proviant
Where is Proviant based?
Proviant is tucked away in the Cape Winelands — a small shop and studio inspired by simple pleasures, thoughtful living, and the generosity of good company. Orders ship from our studio in Cape Town.
Where do your products come from?
Our collections are sourced both locally and internationally. Rather than beginning with where something is made, we begin with how it makes us feel. Every piece is chosen because we believe it deserves a place in the collection and, hopefully, in someone’s home or gift.
How do you choose what to stock?
This might be our favourite question. Every product begins with a simple thought: “Is this item useful and does it bring joy?” If the answer isn’t yes, it doesn’t become part of Proviant.
Can I visit the shop in person?
Our collection is available to view online, and occasionally through open studio events at our space in the Cape Winelands. It’s where we curate, wrap, and prepare collections before they make their way to you.
How do I become a stockist?
Please visit the trade page. There you’ll find an application form with easy to fill questions.
Ordering
How do I place an order?
Browse our online store, add your favourite products to your cart, and complete checkout securely using our available payment options.
What payment methods do you accept?
We accept secure online payments through our payment gateway, including:
- Credit Cards
- Debit Cards
- Instant EFT
- Other payment methods available during checkout
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment providers. We never store your payment information.
Do you offer gift wrapping?
Always. Every order is wrapped with care — in paper, tied with ribbon, and finished with a sprig of herbs when possible. It’s part of who we are. You can leave a note at checkout and we’ll handwrite it on a card, so your parcel arrives with a personal touch.
Do you accept returns?
We handle each return personally. If something arrives damaged or not quite right, please reach out within 7 days of receiving your order, and we’ll find the best way to make it right.
When will my order arrive?
Orders are usually packed in our Cape Town Studio within one to three business days before they’re handed over to our courier partners. Once dispatched, delivery generally takes between two and five business days, depending on where you are. We’ll keep you updated every step of the way.
How do I become a stockist?
Please visit the trade page. There you’ll find an application form with easy to fill questions.
Still have a question? Reach out to our shopkeeper—we’d love to hear from you. Send her an email at shopkeeper@proviant-living.co.za